https://www.grandvalira.com/en/contact-grandvaliraLegal Texts Version 2 11-2021
1.1 Legal Notice
1.3 Cookies Policy
IDENTIFYING DATA OF THE INFORMATION SOCIETY SERVICES LENDER
In accordance with the processing of personal data and the protection of privacy in the sector of electronic communications, we put your knowledge to the following information:
NEUS DEL VALIRA, S.A., [hereafter GRANDVALIRA], is the owner of the web page grandvalira.com and subdomains, and will act exclusively as the manager of the contents of the present Web, addressed at: Av. Carlemany, 68 Despatx 401 Edifici Illa Carlemany AD700 ESCALDES-ENGORDANY (Principat d’Andorra), NRT A706067F, Commercial Register number 917870Z, is responsible for the management and functioning of the Web previously mentioned. If you would like to contact us, you can do so by post at the previously mentioned address, or through the website contact form.
This Legal Notice regulates the use of this web page. Access on the web is free except for the cost of the connection through the telecommunications network provided by the access provider hired by users.
If you use the web, you are considered a user, and this implies full acceptance without any reservation of every and each point in this Legal Notice, published by GRANDVALIRA, from the moment the user accesses the web. In consequence, the user must read carefully the present Legal Notice every time he or she wishes to use the web, as these may be modified.
INFORMATION ABOUT LINKS
GRANDVALIRA is only responsible for its own web and any access to webs by links or any information offered by third parties is not the responsibility of GRANDVALIRA.
Any use of links or access to a web not owned by GRANDVALIRA is at the users responsibility and GRANDVALIRA does not recommend nor guarantee any information obtained by a link through a third party which comes from a web that is not from grandvalira.com, neither is it responsible for any loss, claims or damages derived from the use or bad use of a link or the information obtained through it, including other links or webs, interruption of service or in the access, or trying to use or the incorrect use of a link, even if the connection is via the Web grandvalira.com or by accessing the information by other webs from the same Web page.
LIMITATION OF WARRANTIES AND RESPONSIBILITIES
GRANDVALIRA makes every effort to avoid any errors in relation to the contents of this website.
GRANDVALIRA adopts the necessary measures and mechanisms to guarantee the security of communications and transactions that occur through the web portal, according to the state of technology and in accordance with the type of transactions and services that are provided. available to users.
GRANDVALIRA will not be responsible for any damage that may be caused to the user’s computer system by any cause beyond or not attributable to this website, including, without limitation, damages caused by interference, omissions, interruptions, viruses’ computer, telephone breakdowns or disconnections in the operational functioning of the electronic system. Likewise, GRANDVALIRA will not be liable for any interruption, error or failure that occurs in the system, due to a malfunction of the network or the servers that are connected.
INDUSTRIAL AND INTELLECTUAL PROPERTY, TRADEMARKS
The structure, design and way of presenting the elements (graphs, images, files, logotypes, color combinations and any element susceptible to protection) are protected by intellectual property laws, owned by GRANDVALIRA.
It is prohibited to reproduce, transform, distribute, communicate in public, make publicly available and in generally exploit in any form partially or totally the elements referred to in the previous section. These acts of exploitation can only be carried out if authorized by GRANDVALIRA, and if this were to be the case, there must be explicit reference to the fact that GRANDVALIRA is the intellectual owner of the material.
Only documental material produced by GRANDVALIRA is authorized for private use, and in no case, can the material be deleted, changed, eluded or any of the security systems installed be manipulated.
It is forbidden to link to the final pages, the frame and any other similar manipulation. The links must always be to the principal page or homepage grandvalira.com
Distinctive signs (brands, commercial names) belonging to GRANDVALIRA, are protected by industrial property rights and the use or manipulation of them is forbidden except if there is written authorization by GRANDVALIRA.
SECURE ON-LINE SHOPPING
Security is a priority and therefore we make the maximum effort to assure that our process in terms of transactions is secure and in order to keep your personal information safe.
DO NOT SHARE YOUR PERSONAL INFORMATION
GRANDVALIRA will never send you an e-mail and neither call you by telephone to ask you for your password or to verify your password belonging to your account and likewise will never ask for your bank account number or credit card and neither any other personal information. If anybody should contact you or send you and e-mail that you have not asked for, you should never give them any of your personal data previously mentioned. Also, you should never respond and communicate to the appropriate authorities in order to proceed with investigating the incident.
IDENTIFY FALSE E-MAILS (“SPOOFING OR PHISHING)”
Ignore all e-mails in which they demand personal information or ones which redirect you to another web page that does not belong to or any societies belonging to the group or in which they ask you to pay via a means which has not being authorized by GRANDVALIRA, as this could be an attempt at identity theft (“spoofing or phishing”) and must be considered as fraudulent.
GRANDVALIRA uses the “grandvalira.com” domain for all its e-mails. If you receive an e-mail in a different format, for example: email@example.com, you can be assured that it is a false mail.
Some e-mails that use phishing contain links to a web page that uses the word GRANDVALIRA at their URL, but they will direct you to a web page that is completely different. If you drag your mouse over the link, you will be able to see the associated URL, which will probably have a different format to the correct web pages authorized by grandvalira.com.
Even if you click an e-mail that uses phishing and are redirected to a page that resembles “your account” or to any page that asks you to verify or modify your personal information, ignore it and consider it as fraudulent.
INFORM ANY ATTEMPTS AT PHISHING
Access our contact form and in some of the communications, attach any e-mail that you consider to be false. By attaching these e-mails, you will be helping to locate their origin.
If you cannot attach the false mail, forward it via our contact form and include as much information as possible about it.
According to the data protection act of General Regulation (UE) 2016/679 on data protection and Law 15/2003 qualified on Protection of Personal Data (LQPD) and Regulation of the Andorran Data Protection Agency (RAAPD) which develops LQPD, we inform you that personal data given via the forms, and likewise your e-mail address have been included in our file titled NEUS DEL VALIRA, S.A. [hereafter, GRANDVALIRA], at the business address of: Av. Carlemany, 68 Despatx 401 Edifici Illa Carlemany AD700 ESCALDES-ENGORDANY (Principat d’Andorra), NRT A706067F, Commercial Register number 917870Z, is responsible for the management and functioning of the Web previously mentioned.
We inform you that the data could be used to send you commercial communications, in any format, and this could be related to any other services offered by our business which might be of interest to you. If you should at any time oppose this type of communications, please sending a communication to our contact form.indicating the subject as “Unsubscribe from the distribution list”.
Likewise, you can exercise the right to access, rectify, suppression, opposition, portability and limitation, according to the terms established by REGULATION (EU) 2016/679 by presenting or sending an application in writing to the email address: firstname.lastname@example.org and with a photocopy of your ID or similar documentation indicating the subject as “Data protection”.
Finally it is reported that GRANDVALIRA, has adopted in the information system the appropriate technical and organizational measures, in order to guarantee the security and confidentiality of the stored data, thus avoiding its alteration, loss, treatment or unauthorized access; taking into account the state of the art, the costs of application, and the nature, scope, context and purposes of the treatment, as well as risks of probability and variable severity associated with each of the treatments.
RIGHTS OF THE USERS
The person interested in the personal data may exercise his / her rights, in accordance with the General Data Protection Regulation and the Qualified law 15/2003 (LQPD), which are:
A. - The right to access is to be exercised annually, except if the party interested shows legitimate accreditation.
GRANDVALIRA will proceed to notify its decisions within a timeframe of a month. If it were to be accepted, the interested party would be able to access the previously mentioned information within 10 days after its notification.
B. - The right of rectification and suppression can be exercised, conforming to the following previsions, whenever the interested party considers that the data collected in our files is inexact, incomplete, inadequate or excessive. If this is the case, you can exercise these rights via one of the means previously anticipated.
GRANDVALIRA will proceed with the rectification or suppression within 10 days of receiving the application.
C. - The right of opposition may be exercised, in accordance with the following provisions, provided that the interested party wishes to oppose the processing of their personal data, whether or not the data is lawfully treated as being of legitimate interest or relative consent for advertising purposes.
D. - The right of portability they may be exercised, in accordance with the following provisions, provided that the interested party considers that the data collected in our treatments must be returned to the data holder or to another third party (Treatment Manager).
E. - The right of limitation of treatment may be exercised, prior to opposition right for the treatment of their data, and that until the Opposition Law is not resolved, the treatment of them will be limited.
GRANDVALIRA reserves the right to modify the present policy with the objective of adapting it to the legislative or precedents changes. Such changes will be communicated within the necessary time on our Web page, and it can ask the affected parties for their consent if it is believed that it does not have the consent according to the present policy.
If you should have any doubt, question or comments referring to the present regulations, please do not hesitate to ask about them by sending a communication to our contact form.